Dublin. Openet (News - Alert), a provider of Transactional Intelligence solutions for service providers, has announced two new applications supported by its FusionWorks Product Suite. The Spending Limits and Credit Controls applications help service providers ensure a positive customer experience and reduce the risk of unpaid bills by managing limits for voice and data transactions.

 

The Spending Limits solution is a direct result of consumer demand for converged voice and data services on mobile devices. More and more data content is being marketed and consumers are initiating more mobile data transactions than ever before while still utilizing voice services. To balance the desire for content with the reality of voice and data service plans and spending, this solution enables users to limit the data usage ceiling and set thresholds based on time, amount or cost of usage.

 

The application enables access to a self-care portal where subscribers can view and set limits across individual services. It also allows customers to identify current balances in terms of money, minutes or bundles. In addition, the app pushes notifications of impending limits to customers and enforces cutoffs once the desired ceiling is reached, while allowing continued access to emergency calls and services regardless of set limits.

 

The Credit Controls solution also adheres to pre-set voice and data limits; however, it comes from the service provider perspective. Customer dissatisfaction can bring bad debt and negatively impact the revenue stream, and service providers need a fail-proof solution on hand in order to mitigate this risk. This application enables real-time management of service balances, with configured limits to control customer spending. Additionally, the solution provides notification of impending service cutoffs with options to temporarily override these limits, which are set based on users’ credit ratings and rate plans for the services to which they subscribe.

 

“By working closely with our Tier 1 customers to identify their needs and engineering our solutions to maximize service provider revenue through the use of Transactional Intelligence, Openet is enabling new services every day,” said Mike Manzo, chief marketing officer. “The Spending Limits and Credit Controls applications are the first in a series designed to meet consumer demands, protect service provider revenues and support the innovation of next-gen services.”

 

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